Refunds are given at the sole discretion of Noks Thai Street Food.
For a takeaway order that has been placed and delivered directly through us you must contact the restaurant within the same day should you have any complaints. We will try our best to rectify any errors or dissatisfaction on the same day of the delivery. The restaurant may request pictures of, or will ask to collect, the unfinished dish.
If you order via a third-party delivery service such as Deliveroo, any complaints or communications should only take place with them.
Once your order has been placed, we typically start cooking straight away. That means should you wish to cancel your order, please call within 5 minutes of placing the original order to receive a full refund. Please call us (rather than email or message via social media) when requesting a cancellation.
For restaurant complaints, please raise issues directly with the manager on duty as soon as possible.
Any refunds will be made the same way the food was purchased.